At SoIcy Dollhouse, we work with trusted third-party suppliers to ship your products directly to you. Please review the information below before placing an order.
⏳ Processing Time
All orders require 3–5 working days for processing before shipping.
Processing time is separate from shipping time.
Shipping Options
•UPS – Economy Shipping
$25.00
+$30.00 per additional item
Delivery: 6–9 working days after processing
Tracking number provided once shipped.
•FedEx / USPS – Fast Shipping
$35.00
+$40.00 per additional item
•Delivery: 3–5 working days after processing
Includes priority handling.
📍 Shipping Area
We currently ship worldwide.
📦 Tracking
Once shipped, you will receive a tracking number via email or text.
Tracking may take 24–48 hours to update.
⏳ Delays
Shipping times are estimates. Delays may occur due to:
Carrier issues
Weather
Holiday seasons
Vendor processing
High order volume
We are not responsible for delays once the package is handed to the carrier.
📭 Lost or Stolen Packages
If tracking shows Delivered but you did not receive your item:
Check with neighbors
Check around your home
Contact your local carrier
We are not responsible for lost or stolen packages.
❗ Incorrect Address
Customers are responsible for entering the correct address.
We are not responsible for packages shipped to an incorrect address provided by the customer.
🔄 Order Changes & Cancellations
Orders cannot be canceled or changed once they enter processing.
📦 Multiple Shipments
Orders containing multiple items may arrive in separate packages.